Shipping policy

How we post things

Last updated: 12 November 2026

We pack and post from Ngatea, on the Hauraki Plains, and deliver only within New Zealand. We cannot send offshore, to PO boxes or to freight-forwarding depots.

Processing

Orders are processed within 1-3 business days. A fan is boxed with its blade guard taped so it cannot spin in transit, a clock is packed face-down against foam, and a power bank travels with its terminals protected. Orders placed before midday on a business day usually leave that day; evening, weekend and public-holiday orders leave on the next business day.

Estimated delivery

Estimated delivery is 15 business days from dispatch. That window accounts for courier volume, rural delivery rounds and distance from the plains to either coast, and it is an estimate rather than a promise of a named day. If the parcel is overdue, contact us and we will open a courier enquiry.

What postage costs

Postage is estimated by distance at checkout, from the delivery address and the packed weight of the order, and the figure is displayed before you confirm payment. There is no minimum order value.

Parcels that go missing

If tracking has not updated for several days, or the courier has marked a parcel delivered that you never received, contact us within 7 days of the expected delivery date. We will trace it with the courier and replace or refund the order if it cannot be located.

Parcels that arrive damaged

Photograph the packaging and the product and email us within 48 hours of delivery if the box arrives crushed, torn or wet. We replace or refund the order and cover the return postage.

Changing the address

Tell us before the label is created. Once a parcel is with the courier only a redelivery request is possible, which adds several days to the estimate above.

FUTIGA ROPATI ROPATI FARAO
1 Madgwick Place, Waikato, Ngatea 3503, New Zealand
Email: service@nexithen.shop
Phone: +64 7 867 0043