Contact information

Contact us

Last updated: 12 November 2026

Questions about a fan's noise level, a clock's alarm settings, a power bank's output or a return already under way are all answered by email.

FUTIGA ROPATI ROPATI FARAO
1 Madgwick Place, Waikato, Ngatea 3503, New Zealand
Email: service@nexithen.shop
Phone: +64 7 867 0043

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Evening, weekend and public-holiday messages are answered on the next business day.

Email is answered within one business day. Include your order number and the answer usually comes back in a single reply.

Returns are received at the Ngatea address above. Ask for a reference before posting so the parcel is matched to your order as soon as it arrives.

Damaged on delivery: contact us within 48 hours. Not delivered: contact us within 7 days of the expected delivery date.