Refund policy

What happens if you want to send something back

Last updated: 12 November 2026

Every item sold here can be returned within 30 days of delivery for a refund of the price paid. It needs to come back complete and in the condition it left in, with its cable, its lanyard or its instructions where those were supplied.

The first step is an email

Email service@nexithen.shop with your order number and a line about the problem. You will get a reply within one business day with the Ngatea return address and a reference number to include in the parcel. Please wait for that reply before posting: parcels that arrive without a reference sit unmatched on the returns bench until someone works out whose they are.

Faults

A fan that runs at one speed whatever you press, an alarm clock whose alarm does not sound, a power bank that will not accept a charge, a night light that flickers and dies — those are faults. Film the behaviour for a few seconds and send it with the order number. We replace the unit or refund it and cover the return postage. Faulty goods carry the guarantees in the Consumer Guarantees Act 1993, and nothing in this policy takes any of them away.

Condition and exceptions

An opened power bank that has been taken apart to look at the cells, a fan dropped onto concrete, or a clock whose LCD has been pressed until it bleeds, are outside this policy. Ordinary wear is not a fault; a switch that stops clicking within the first year usually is, so ask us.

Refund timing

Returns are checked within two business days of arrival in Ngatea. An approved refund goes back to the original payment method within five business days, and your bank may take a few days longer to show it. Original postage is refunded where the product was faulty, arrived damaged, or was not the one ordered.

Changing your mind

If a different colour or a bigger battery would suit you better, say so in the first email and we will hold it while your parcel makes its way back, so you are not waiting twice.

FUTIGA ROPATI ROPATI FARAO
1 Madgwick Place, Waikato, Ngatea 3503, New Zealand
Email: service@nexithen.shop
Phone: +64 7 867 0043